Michigan Office Solutions
  • Grand Rapids
  • Grand Rapids, MI, USA
  • Full Time

Consider joining MICHIGAN OFFICE SOLUTIONS (MOS), a subsidiary of Xerox, a Fortune 200 Company and one of the World's Most Admired Companies. MOS was also recently awarded one of West Michigan's Best and Brightest Companies to work for.

The Shop Technician / Sustainability Technician will acquire proficiency in digital equipment repair, maintenance and preparation for installation through factory training, self-study programs and on-the-job training. Responsible for the timely and cost effective maintenance, repair, set up of office technology equipment.

SPECIFIC RESPONSIBILITIES: Other duties may be assigned to meet business needs.
• Performs effective and efficient equipment set-up, repair or maintenance to ensure high levels of customer satisfaction and product performance.
• Properly fill out assigned reports completely and on time.
• Maintain personal copy of all assigned publications in organized manner so that they are readily available for use as needed. Must review, update, and be knowledgeable on company policies.
• Perform 100 hours of directly supervised field service work during training in preparation for field work as a Field Service Technician
• Must be capable of handling increased job responsibilities within 6 to 12 months.
• Meet or exceed the following standards: 6-12 months of Service, Revenue per month; Parts usage; Calls/day; Recall%; and additional goals as established by the Service Manager or Supervisor.
• Responsible for continued development of service technician skills through formal training, self-study and on-the-job training.
• Demonstrate willingness and capacity to be trained on most digital office equipment that is in, or added to the company line.

• High school diploma or GED is required
• Formal electronics/networking technology, education, 2 year degree, training or equivalent; basic mechanical and electrical aptitude and demonstrated skills required
• Basic networking knowledge
• Strong oral and written communication skills
• A positive and supportive attitude towards customers, both internal and external
• Ability to work under stress; prioritize and perform a variety of concurrent tasks with minimal direction
• Exceptional troubleshooting skills (mechanical and electrical) with digital copiers is a plus

Michigan Office Solutions
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