Michigan Office Solutions
  • Grand Rapids
  • 49544, MI, USA
  • Full Time

Consider joining MICHIGAN OFFICE SOLUTIONS (MOS), a subsidiary of Xerox, a Fortune 200 Company and one of the World's Most Admired Companies. MOS was also recently awarded one of West Michigan's Best and Brightest Companies to work for.

Primary Objective/Scope:  The Entry-Level Field Shop Technician will acquire proficiency in digital equipment repair, maintenance and preparation for installation through factory training, self-study programs and on-the-job training. Responsible for the timely and cost effective maintenance, repair, set up of office technology equipment.



Specific RESponsibilities: Other duties may be assigned to meet business needs

  • Performs effective and efficient equipment set-up, repair or maintenance to ensure high levels of customer satisfaction and product performance.
  • Encourages and builds positive relationships and communicates effectively with all co-workers and outside customers and vendors
  • Routinely demonstrates and creates a helpful and positive work culture
  • Conducts self at all times as the public image of the company in accordance with MOS's Code of Conduct
  • Responsible for continued development of service technician skills through formal training, self-study and on-the-job training.
  • Demonstrate willingness and capacity to be trained on most digital office equipment that is in, or added to the company line.
  • Other duties may be assigned to meet business needs.


Required Skills:

  • High school diploma or GED is required, 2 year technical degree preferred, formal electronics/technology training or equivalent preferred
  • Basic mechanical aptitude and demonstrated skills required
  • Basic networking knowledge
  • Strong oral and written communication skills; working knowledge of Microsoft 'Word, Excel & Outlook
  • Maintain a positive and supportive attitude towards customers, both internal and external
  • Ability to work under stress; prioritize and perform a variety of concurrent tasks with minimal direction
  • Exceptional troubleshooting skills handling digital copiers




Physical demands:        Active work which requires the following physical activities: bending, stooping, kneeling,                                        crouching, sitting, walking, finger dexterity, feeling, repetitive motions, hearing and                                       visual acuity; must be able to lift at least 50 lbs and assist with machine delivery


Mental demands:          Problem-solving, verbal communication, reading instructions, directions, mental acuity




Michigan Office Solutions
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